A spontaneous visit to Ambleside to try and find a place to stay for an extra night, on a Saturday afternoon, after spending the previous couple of days at a family wedding near Windermere, brought us to Brathay Lodge. We could not have been made more welcome and were lucky enough to get one of only two available rooms. It was extremely well-appointed with a nice bathroom, the best shower we have experienced in any hotel in Britain and the bonus of a jacuzzi bath which made for great relaxation after a lovely fell walk. The lady who booked us in, who I think may have been Karen, (although I'm ashamed to say I didn't ask her name), really went the extra mile, she recommended and booked us a lovely restaurant for our evening dinner and even offered to pay for / or refund me for any gluten and lactose-free products I may have required for my breakfast, in addition to what they already had on offer for these intolerances. That has never happened to me before - usually I have to make do or bring my own. I didn't need to though as they had everything I needed and the breakfast buffet was very good. The lodge is extremely well positioned, a short walk from Ambleside's main street, and our room had its own door out onto the spacious car park for easy access. All the staff were extremely friendly and helpful. We will definitely return to Brathay Lodge.