AA Guest Experience Report

	A positive guest experience
	A missed opportunity to enhance guest experience
	Not applicable to this type of establishment
	Service not tested/facility not seen on this occasion

Bedrooms and Bathrooms

	Were bedrooms and their contents well maintained?
	Was the level of lighting provided in bedrooms sufficient?
	Were bedrooms comfortable and well laid out?
	Was bedroom information tidy, useful and up to date?
	Were telephone unit charges displayed with examples of costs per call?
	Were beds in good condition?
	Were bathrooms and their contents well maintained?
	Was the level of lighting provided in bathrooms sufficient?
	Were bathrooms well laid out and easy to use?
	Were towels and toiletries in generous supply (eg. more or larger towels than expected/more than one soap?)

Cleanliness

	Were bedrooms thoroughly clean?
	Did bedrooms and bathrooms smell fresh?
	Were bathrooms thoroughly clean?
	Were all public rooms thoroughly clean?
	Did all public rooms smell fresh?
	Were toilet areas, fresh, clean and tidy?
	Were bathrooms and their contents well maintained?
	In the lounge/bar areas were the tables clean and ashtrays empty?
	Was there evidence of housekeeping best practice?
	Were the carpark and grounds free from litter?

Public areas

	Was the façade of the building free of significant problems?
	Were the grounds and gardens neat and tidy?
	Were all public areas and their contents well maintained?
	Were public rooms at a comfortable temperature and draught free?
	Were lighting levels in public areas and corridors sufficient?
	Was directional signage clear and in good condition?
	Was there evidence of good standards of safety and security?
	Was the AA logo positively and appropriate promoted by the hotel?

Visit overview and critical action points

Brathay Lodge continues to offer impressive standards of housekeeping and hospitality. The attractive bedrooms are spacious with quality fittings, lovely fabrics and are well equipped and beautifully presented, as are the fully tiled en suite bathrooms. The balconies are another pleasing feature. Maintenance is strong throughout with all areas smart and neat. Public areas are also impressively proportioned and attractive with the lounge and dining room combined. Also worthy of mention is the neat, clearly marked car park, which is a bonus for guests. I therefore recommend the continuation of the grade of Four Diamonds.